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ISN TQ Requirements - June 1st, 2023

Dear Partners in Safety,

In the coming weeks and months Shell will be migrating our training assurance and qualifications management for contract personnel travelling offshore to Shell assets in the Gulf of Mexico (GoM) to an industry-standard tool called ISNetworld Training Qualification (ISN TQ).

When we go live with ISN TQ our contracted offshore travelers will be scanned in Helipass against the ISN TQ database before being added to the manifest for travel similar to how we currently check for TWIC and T-Huet compliance. We expect our contractors to begin uploading HSE training certifications into ISNetworld as soon as possible so they are prepared ahead of the go-live dates for this process change. The final check for ISN TQ compliance is at the heliport through Helipass kiosks.

If you require additional support to navigate or upload training certificates, assistance is available at ISN Customer Service Team at 800-976-1303.


  • 08/15/2023 Phased implementation testing at the Heliport in Helipass for contractors
  • 10/15/2023 ISN TQ Go / No Go live date for vendors with existing ISN accounts
  • 12/15/2023 ISN TQ Go / No Go live date for new to ISN vendors

Distribution of the ISN Empower app https://www.joinempower.com will also be communicated through instruction and posters at the heliports in advance of the Go Live Dates.

Important HUET Training Notice / CA-EBS Implementation – September 17, 2022
Effective September 17, 2022, all passengers traveling via Shell-contracted helicopters in the U.S. Gulf of Mexico require the completion of THUET/BOSIET/FOET with Compressed Air Emergency Breathing Systems (CA-EBS). Offshore travelers shall ensure their THUET, BOSIET or FOET records include the “CA-EBS” notation. Personnel holding a certification without the CA-EBS notation will require additional training or retraining if planning to travel offshore on or after September 17, 2022.

Corresponding with this change, Shell will transition to the new Survitec Halo survival vest which includes the CA-EBS. A 3-minute video introducing the new vest can be viewed at Survitec Halo Passenger Lifejacket.

Shell passengers can renew/update their training to reflect CA-EBS qualified at any OPITO-approved training facility that offers HUET courses. Please remember that any training taken must specify “with CA-EBS.” Updated training without CA-EBS will not be accepted.

Updated training certificates should be sent to the Shell Compliance Dispatcher at newpaxform@shell.com or can be presented at the terminal. Additional information regarding this change is available at the following ShellContractor.com link: CA-EBS Information

Important Covid-19 Information - October 14th, 2022
Please see the linked document which is effective for all travelers offshore November 1st, 2022.  COVID-19 Offshore Bulletin
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Protection of both the health and well-being of all employees and contractors and protection of the environment are of utmost concern to Shell. To effectively manage contractor HSE performance, Shell utilizes the Contractor HSE Management Process (CSMP).

This process describes the identification, assessment, and control of HSE-related risk incurred by using contractors to provide services. Shell includes contractor HSE performance in its reported progress toward targets and expects all Shell and contractor employees to participate equally in achieving HSE objectives.

In addition, we are committed to following the HSSE Commitment and Policy.